3/19 email

Colleagues,

I received the below update regarding Bb Collaborate. Please note the features that will be disabled to improve performance.

Patty

Contingency plan to temporarily disable specific Blackboard Collaborate features to sustain unprecedented global adoption

We have been carefully monitoring Collaborate as more schools and organizations increase their use, and we have already taken specific measures to optimize its reliability. In the coming weeks, we are projecting an unprecedented increase in the use of Collaborate in different regions around the world. Out of an abundance of caution, and in order to maintain the highest continuity of service possible, we have made the decision to disable specific features that can impact overall system stability. These features are: · Timer (a countdown timer that helps with classroom time management) · Chat typing indicator (a visual indicator that someone is typing but have not yet completed their thought. The chat feature itself will still be available.) · Netstats indicator (a visual indicator of connection quality next to each user) · Reducing the number of video thumbnails from 4 to 2 (this is the maximum number of thumbnails visible in the grid view)

We believe that the removal of these features will not significantly impact the overall Collaborate user experience, which will still include video, screen sharing, chat, a virtual whiteboard, and other favorite features. We believe that disabling them is in the best interest of our global client community. Consistent, reliable service is our top priority. We expect to reinstate these features once we have more information about how the system is performing and we continue to make improvements.

Patricia Kahn, Ph.D. CIO and Assist. VP for Information Technology Services The College of Staten Island, CUNY 2A-303A 718-982-2209